FAQ

🐾 Frequently Asked Questions

📦 Delivery and shipping

What are your delivery times?

We typically ship within 1-2 business days. Delivery times vary depending on your region:

  • Canada:3 to 7 business days
  • Express Delivery:1-3 business days (available in select areas)

Do you offer free shipping?

Yes! We offer free shipping on orders of $50 or more in Canada.

Can I track my order?

Absolutely! You will receive a tracking number by email as soon as your order is shipped.

🛍️ Orders and Payments

What payment methods do you accept?

We accept:

  • Credit cards (Visa, Mastercard, American Express)
  • PayPal
  • Apple Pay and Google Pay

Can I change or cancel my order?

You can modify or cancel your order within 2 hours of purchase. Contact us quickly at info@maboutiquelilasetcompagnies.com

🔄 Returns and Exchanges

What is your return policy?

We accept returns within 30 daysof receipt, provided that:

  • The products are in their original condition
  • The packaging is intact
  • Hygiene products must not be opened

Who pays the return shipping?

Return costs are the responsibility of the customer, except in the case of a defective product or an error on our part.

🐕🐱 Products and advice

How do I choose the right size for my pet?

Check out our size guides available on each product page. If in doubt, don't hesitate to contact us with your pet's measurements!

Are your products safe?

All our products are tested and approved by our team. We only select quality items, designed for the well-being of your pets.

Do you offer personalized advice?

Of course! Our animal-loving team is here to advise you. Contact us by email or through our social media channels.

📞 Contact and Support

How can I contact you?

Email:contact@maboutiquelilasetcompagnies.com
Opening Hours:Monday to Friday, 9am to 5pm (EST)

Are you present on social media?

Yes! Follow us for tips, news, and adorable photos of our four-legged customers!

💝 Guarantee and Satisfaction

Do you offer a guarantee?

We guarantee the quality of our products. If you are not satisfied, contact us within 30 days for a suitable solution.

Can't find the answer to your question? Don't hesitate to contact us at contact@maboutiquelilasetcompagnies.com- we'll be happy to help! 🐾